Refund policy

REFUND AND WARRANTY POLICY — CIRQLARA Lab

Last updated: September 3, 2026

At CIRQLARA Lab we strive to offer quality products and a clear, transparent shopping experience. This policy exists to protect both good-faith customers and the integrity of the service we provide them.

Our principle is simple: if the product didn't work for you, we don't charge you for it. You don't need to return it, you don't need to photograph it, you don't need to document your use.

By making a purchase on cirqlara.com, you accept this policy in its entirety.

1. 90-Day Refund Guarantee

If you're not satisfied with your CIRQLARA purchase, you have up to 90 days from the delivery date to request a full refund of the amount paid for the product.

To be eligible, the order must meet the following:

  • Have been purchased directly on cirqlara.com
  • Be the customer's first purchase
  • Have been delivered within the last 90 calendar days
  • Have been requested in writing to info@cirqlara.com within that time frame

We don't ask for videos, photos, or any documentation of use. We don't require you to return the consumed product or the opened bottles. Just write to us with your order number and the reason for your request.

2. Refund for Discomfort or Intolerance to Consumption (Fast Track)

CIRQLARA Triple Pathway Nitric Oxide is a concentrated botanical formula. As with any supplement, some people may experience discomfort during the first few days of use.

If the product caused you discomfort, your refund is immediate and with no additional conditions.

This track applies when the customer reports any of the following situations:

  • Discomfort or digestive upset of any kind
  • Nausea or vomiting
  • Dizziness, lightheadedness, or low blood pressure
  • Persistent headache
  • Allergic reaction or sensitivity to any of the ingredients
  • Any other physical reaction that leads you to discontinue the product

2.1. Conditions of this track

  • No minimum use period. It applies even if you've taken a single dose.
  • No physical return. You can keep or discard the remaining product.
  • No documentation of any kind. Your written description of what happened is enough.
  • Time frame: up to 90 days from delivery.
  • Applies to subscriptions and to purchases after the first one, not just to the first purchase.
  • Refund of the full amount paid for the product, including the original shipping when the reason is discomfort from consumption.

2.2. Important usage recommendation

If you experience discomfort, stop taking it. There's no need to "tough it out" or finish the bottle to qualify for a refund.

If the discomfort is severe, persistent, or comes with symptoms that concern you, see a health professional. Our team can process your refund without you having to wait or justify anything to us.

2.3. How to reduce the likelihood of discomfort

If you'd rather give it a try before requesting a refund, these tips help most people:

  • Take the two capsules with a meal, not on an empty stomach.
  • Take them with a full glass of water.
  • Don't exceed the recommended dose of two capsules per day.
  • If the discomfort persists after adjusting how you take it, stop and write to us.

See the full usage warnings in Section 12 of our Terms and Conditions before you start taking it, especially if you take medication.

3. How to Request a Refund

All requests must be started by writing to: info@cirqlara.com

Business hours: Monday to Friday, 9:00 – 20:00 hrs. Estimated response time: up to 1 business day.

In your email include only:

  • Order number
  • Full name
  • Email address used for the purchase
  • Reason for the request (one line is enough)
  • Whether you prefer the refund to the original payment method or store credit

We don't ask for videos, photos of the consumed product, usage records, or any additional evidence to process a refund under Sections 1 and 2.

Channels not accepted: we don't process refund requests by phone, voice message, social media, or direct messages. Email lets us keep a written record of the case, which protects the customer.

4. Refund Limit

CIRQLARA Lab allows one refund per customer under the general guarantee in Section 1.

Refunds for discomfort or intolerance to consumption (Section 2) are not subject to this limit: if the product caused you a physical reaction, we process the refund regardless of how many purchases you've made.

At our sole discretion, the limit in Section 1 may be applied by any of the following criteria: customer, household, shipping or billing address, payment method, account or device, email address, recipient name, or any other information reasonably linked to the same person or family unit.

We reserve the right to deny requests we consider duplicate, abusive, or fraudulent.

5. Cases That Do Not Qualify for a Refund

The following cases do not qualify for a refund:

  • Orders intended for resale
  • Orders that include false, inconsistent, or unverifiable information
  • Orders associated with fraud or reasonable suspicion of fraud
  • Orders associated with systematic abuse of return policies
  • Orders for which the customer has already started a chargeback or bank dispute (see Section 20)
  • Orders purchased outside cirqlara.com (see Section 23)
  • Requests started after the 90-day deadline, except for the extensions in Section 11

6. Exchange Policy (Exchanges)

CIRQLARA Lab does not offer product exchanges. Every approved request is resolved as a refund to the original payment method or, at the customer's choice, as store credit.

7. Store Credit as an Alternative to a Refund

A customer whose request has been approved may voluntarily choose store credit instead of a refund to the original payment method.

  • It is issued for the same amount that would correspond to the approved refund.
  • It is delivered as a discount code or balance tied to the customer's account on cirqlara.com.
  • It is personal and non-transferable.
  • The choice must be indicated when the request is approved. Once the credit is issued or the refund is processed, the decision is final.

8. Bundles, Offers, Promotions, and Gifts

For orders purchased as part of a bundle, special offer, or promotion such as "buy two, get one free":

  • The refund, if approved, is issued on the entire bundle.
  • No physical return of the bundle is required when the reason is dissatisfaction or discomfort from consumption.
  • We don't accept partial refunds of bundles or promotions.

Free items, promotional gifts, digital bonuses, ebooks, and promotional gift cards have a value of $0 for the customer and generate no additional refund. Their absence or a delay in their delivery does not affect the customer's eligibility for a refund of the product paid for.

There is no maximum cap on bottles or on amount for the guarantee.

9. Non-Refundable Costs

The following charges are not refundable:

  • Taxes, duties, or customs charges applied to the order
  • Any charge expressly marked as non-refundable at the time of purchase

The original shipping cost is refunded when the request is processed under Section 2 (discomfort or intolerance to consumption).

When a physical return of unopened product applies, the customer is responsible for the return shipping cost. CIRQLARA Lab does not provide prepaid return labels.

10. Deadline to Start the Request

The request must be started within 90 calendar days counted from delivery of the order.

Once approved, CIRQLARA Lab will issue the refund order to the payment processor within a maximum of 5 business days.

11. Deadline Extension for Force Majeure

In the following cases, the deadline to start the request is extended automatically by 90 additional days (180 days total from delivery), upon submitting the corresponding supporting documentation:

  • Death of the customer — requires an official death certificate. The request may be handled by any family member of the order holder.
  • Prolonged hospitalization of the customer — requires official medical proof.
  • Natural disaster in the customer's area — requires an official report from the relevant authority.

The extension is automatic upon receipt of valid documentation. CIRQLARA Lab reserves the right to verify the authenticity of the documents submitted.

12. Subscriptions

Subscription orders are covered by Section 2 (discomfort or intolerance to consumption) with no restrictions, including shipments generated by automatic renewal.

For all other cases, the general guarantee in Section 1 applies only to the customer's first purchase, even when that first purchase was made under the subscription model. Later shipments generated by automatic renewal may be evaluated individually in accordance with Section 7.2 of the Subscription Policy.

Subscription cancellation: cancellation is self-service and is managed from the "Manage Subscription" section in your account on cirqlara.com or through the link included in our emails. The time frames, cutoff times, and effects of cancellation on charges already processed are governed entirely by the Subscription Policy.

If a guarantee refund is approved on the first purchase of a subscribed customer, the associated subscription is canceled automatically at the moment the refund is approved.

13. Damaged, Incorrect, or Missing Orders

If you receive a damaged, incorrect, or incomplete order, report it within 30 calendar days following delivery by writing to info@cirqlara.com with your order number and a brief description of the problem.

Photos of the product, the package, or the shipping label help us resolve it faster and fix the problem with the carrier, but they are not required for your case to be evaluated.

In these cases, CIRQLARA Lab may offer a free replacement, store credit, or a refund, depending on what best resolves the customer's situation.

14. Orders Marked as "Delivered" but Not Received

If the tracking system marks your order as delivered and you didn't receive it, write to us within 30 calendar days following the recorded delivery date.

We open a claim with the carrier and evaluate your case individually. Depending on the outcome, CIRQLARA Lab may reship the order at no cost, issue store credit, or approve a refund.

We don't require the customer to handle the claim with the carrier on their own. We handle that ourselves.

15. Packages Refused by the Customer

If you refuse a package at the time of delivery, refused packages are frequently lost during the return process and CIRQLARA Lab does not guarantee getting them back.

Instead of refusing a package, accept it and write to us at info@cirqlara.com. A refund under Sections 1 and 2 does not require you to return anything, so refusing the package only complicates your own process.

If you refused a package and you're still within the 90-day window, write to us anyway: we'll evaluate the case.

16. Orders Lost or Damaged in Transit

If a package is lost or is damaged during shipping, report it to info@cirqlara.com within 30 calendar days after the estimated delivery date.

CIRQLARA Lab may reship the order at no additional cost, offer store credit, or approve a refund.

17. Incorrect Addresses and Address Changes in Transit

It is the customer's responsibility to verify that the shipping address is correct and complete at the time of purchase.

Once the package has been shipped, CIRQLARA Lab cannot redirect the shipment or cover address change costs during transit. If the order was delivered to an incorrect address entered by the customer, write to us and we'll evaluate the case individually.

The conditions applicable to packages returned to the sender because of incorrect destination information are detailed in our Shipping and Delivery Policy.

18. Order Changes or Cancellations

You can change your order details within 4 hours after the purchase by writing to info@cirqlara.com. After that window, the products have already been packed and it will not be possible to change the details.

Once the order has shipped, it cannot be canceled, but you can request a refund under Sections 1 or 2 when you receive it.

19. Duplicate Orders

If you place two or more identical orders by mistake, contact us immediately at info@cirqlara.com. If the duplicate order has not yet been shipped, we cancel it and refund it in full. If it has already shipped, the standard 90-day guarantee applies.

20. Chargebacks and Bank Disputes

Before starting any bank dispute or chargeback, write to us first. Most cases are resolved directly and much more quickly this way, and our policy already covers dissatisfaction and discomfort with no conditions.

While there is an open bank dispute on an order, CIRQLARA Lab will not process parallel requests or issue duplicate refunds on that same order, to avoid a double credit to the customer.

CIRQLARA Lab reserves the right to submit the available evidence to the corresponding financial institution.

21. Inspection of Physical Returns

This applies only to cases where a physical return of unopened product is agreed. Every return of that kind is subject to receipt of the package at our facilities and verification of the contents.

Refunds under Sections 1 and 2 do not require a physical return and therefore are not subject to this section.

22. Refund Method and Time Frame

If a request is approved, the refund will be issued to the original payment method, in the same currency as the original purchase.

We don't issue refunds to cards or accounts other than the one used for the purchase, to third parties, in cash, or through alternative transfer methods not used in the original purchase. This restriction exists for the customer's security and because of payment processor requirements.

Processing time frames:

  • CIRQLARA Lab issues the refund order within a maximum of 5 business days after approving the request.
  • Once the order is issued, the refund may take an additional 5 to 10 business days to show up, depending on the bank or payment processor.
  • CIRQLARA Lab is not responsible for delays attributable to third parties.

23. Purchases Outside cirqlara.com

We only accept refund requests for purchases made directly on cirqlara.com.

If you purchased a CIRQLARA product through a third-party seller, marketplace, physical store, or any unofficial channel, you must contact that seller directly. CIRQLARA Lab does not handle returns of products purchased outside its official store.

24. International Orders

International orders are covered by the 90-day guarantee and by the fast track in Section 2, under the same conditions as domestic orders.

The customer is responsible for the duties, import taxes, and customs charges associated with international shipping. These charges are not refundable.

25. Right of Refusal and Nature of Decisions

CIRQLARA Lab reserves the right, at its sole discretion, to deny requests that appear abusive or fraudulent, show systematic use of return policies, involve multiple linked accounts, or represent an attempt to obtain products without valid payment.

Every decision is communicated in writing and includes the reason. If you believe your case was evaluated with incomplete information, you can reply to the same email thread providing additional context and we'll review it one more time.

26. Changes to This Policy

CIRQLARA Lab reserves the right to modify this policy at any time. Any change takes effect upon its publication on cirqlara.com. The version in effect at the time of purchase is the one that applies to that order.

27. Acceptance of This Policy

By purchasing on cirqlara.com, you accept this policy and acknowledge that:

  • The general 90-day guarantee applies to the first purchase.
  • If the product causes you discomfort, the refund proceeds with no minimum use period, no physical return, and no documentation.
  • We don't ask for videos, photos, or usage records to process refunds.
  • We don't offer product exchanges; only a refund or store credit.
  • Bundles are refunded in full.
  • Gifts and items with a value of $0 do not generate an additional refund, and their absence does not affect your right to a refund of the product paid for.
  • Orders with an open bank dispute do not receive parallel processing while the dispute is active.
  • There is a deadline extension for death, hospitalization, or natural disaster.
  • This policy may be modified without prior notice.

Contact: info@cirqlara.com
Business hours: Monday to Friday, 9:00 – 20:00 hrs