Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: September 3, 2026
We ship our products to a wide variety of countries around the world. While we strive to meet the delivery times indicated, we cannot guarantee or assume responsibility for deliveries made outside those time frames. Because we rely on third-party courier companies to carry out shipments, we are not responsible for additional costs or expenses arising from delays in delivery.
Processing and time frames
Orders are generally processed and shipped within 1 to 2 business days after being placed. The estimated shipping time is shown at checkout, since it varies according to the destination region and the weight of the package; these have a shipping time of 7 to 20 business days. Shipping costs are calculated based on the delivery address and the total weight of the order, and are not refundable, since they are charged directly by the courier service, except in the cases expressly covered by our Refund and Warranty Policy.
If you would like your order to arrive faster, you can select an express shipping option by paying an additional cost. It is important to keep in mind that unforeseen situations may arise, such as customs delays or increases in shipping times during holiday seasons, which are beyond our control.
We do not assume responsibility for delays caused by customs, natural disasters, errors by courier companies, strikes, or other similar circumstances. Nor do we cover additional costs, customs charges, or additional fees related to delivery.
Delivery attempts
A first delivery attempt will be made. If we cannot find your address or no one is there, we will try to deliver on the next business day. If it happens again, we will contact you to correct the address and attempt a new delivery, all of this at no additional cost to you.
Your order may be received by any adult who is present at the address you provided or, in the case of condominiums or apartment buildings, it may be left at the front desk. We ship with the recipient's name, address, and apartment number, so that the package is identified under your name.
Incorrect shipping information
We are not responsible if a package cannot be delivered due to incorrect, incomplete, or missing destination information provided at the time of purchase. It is essential to verify and provide correct shipping information when completing checkout.
If you notice an error in your shipping information, contact us as soon as possible at info@cirqlara.com. If the order has not yet been dispatched, we will correct the address at no cost. Once the order has been dispatched, it cannot be redirected.
If a package is returned to sender due to destination information that is incorrect, incomplete, or missing and attributable to the customer, the original shipping cost is not refunded. In that case we can ship the order again for an additional shipping cost of USD 15, or refund the value of the product in accordance with our Refund and Warranty Policy.
Orders not received, damaged or lost
Cases of orders that are damaged, incorrect, missing, lost in transit, or marked as delivered without having been received are governed by our Refund and Warranty Policy, available at cirqlara.com.
Importation and customs
When the destination is a country other than the country of dispatch, the shipment constitutes an importation into the territory of destination. Duties, import taxes, customs fees, and any charge associated with the entry of the product into the destination country are the responsibility of the customer and are not refundable. The full conditions are set out in Section 11 of our Terms and Conditions.
90-day warranty
Nothing in this policy limits the 90-day warranty described in our Refund and Warranty Policy. In the event of a conflict between the two documents regarding whether a refund applies, the Refund and Warranty Policy prevails.
For any additional questions or assistance, you can contact us at info@cirqlara.com
Have questions?
Contact our support team:
Monday to Friday: 9:00 to 20:00 hrs